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Principles for good workplace design

These principles should be used to guide an agency's government office workplace design and fit-out project.

Use these principles to design flexible, safe and accessible workplaces that allow staff to work collaboratively in a variety of spaces. The principles are compulsory in accordance with the current property mandate, and therefore should form part of any fit-out project.

Consider these principles as a whole, rather than in isolation. An agency is expected to achieve all eight principles for any modern workplace design and change project.

A diagram showing the components of a flexibly designed workplace. The map shows possible locations for the following: informal meeting points, acoustic conversation booths, acoustic phone booths, quiet concentrating work areas, meeting rooms, lockers, project and collaborative desks, kitchen areas, collaborative hubs, utility bays and quiet rooms.

A 3D plan showing the components of a flexibly designed workplace. The 3D plan shows possible locations for the following: informal meeting points, acoustic conversation booths, acoustic phone booths, quiet concentrating work areas, meeting rooms, lockers, project and collaborative desks, kitchen areas, collaborative hubs, utility bays and quiet rooms

These principles should be applied together with the Government standard building performance specifications. Mandated agencies can request a copy by emailing the GPG team.

Open-plan working environment

Open-plan areas are made up of:

  • team neighbourhoods that can be used as a home base, with a choice of workplace settings
  • communal activity areas like kitchens
  • large collaboration spaces to encourage group work and unplanned interaction
  • a range of options for high concentration work.

Open-plan layouts help to increase collaboration throughout agencies, breaking down silos and removing the risk of any one group becoming isolated. Teams blend together with no physical separation, like screens or walls.

Open-plan areas

Shared spaces

Create a range of communal and collaborative spaces that can be used for multiple purposes.

Spaces are defined by work requirements, so there are defined areas for high concentration work and obvious collaborative spaces where staff can interact and socialise. No group owns any particular area or facility.

Facilities, such as printers, should be in a communal space and shared by multiple teams or organisations.

Choice of workplace settings

You should provide a choice of where to work for staff, including a variety of:

  • formal, enclosed meeting rooms
  • informal, open plan furniture settings
  • differing workpoints and ambient noise settings.

Encourage staff to use mobility-enabling technologies to give them the flexibility to work anywhere in the building or externally, depending on their needs, and to think of the organisation's whole workable area as their workplace.

Open-plan working environments should be dynamic enough to enable staff to choose from a range of work settings. The organisational culture should be based on deliverables, and not simply on staff being present at their workstations.

Workplace settings can include (but are not limited to):

  • collaboration spaces
  • project spaces
  • multi-purpose areas
  • quiet spaces
  • focus areas
  • non-bookable meeting rooms
  • non-bookable enclosed rooms for extended phone calls or virtual meetings
    workstations.

Mobility and adaptability

Dynamic working environments provide a range of work settings, spaces and technologies, so staff can choose to work in an area that best suits what they need to do that day and are no longer stuck at one workstation.

Design and fit-out needs to support this, along with an organisational culture focused on deliverables and not on making sure staff are present at a single workstation throughout the day.

Mobility and adaptability requirements

Use of technology

Technology is important when supporting a flexible and adaptable workplace design.

New mobility-enabling technologies will allow staff to use spaces effectively. You need to ensure budget and time is provided to train staff in the use of these technologies.

Technology requirements and guidelines

Consistent design

A consistent, generic workplace design:

  • helps to maximise the efficiency of the floor plate
  • provides more flexibility with spaces
  • helps staff to quickly adjust to new areas, as it all feels similar
  • means moves can happen more cost-effectively and quickly.

This doesn't mean that every floor must have the same layout, but the overall design brief should cover the whole building or an agency's net lease area.

Spaceless growth

Designing a flexible and adaptable workplace means you can absorb growth and shrinkage in staff numbers without needing to find a new space.

For example, in an expansion, consider whether some roles can work more flexibly, without needing an assigned traditional workstation. This can free up space for other staff.

Safe, secure and accessible workplaces

Provide safe and secure work environments for all employees and visitors, including clients and contractors. This includes considering the needs of disabled people in your design and fit-out.

Once people have received security access, they should be able to easily access most areas.

Safety, security and accessibility requirements

Applying the principles of good workplace design

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